What if I change my mind after purchase?

roomi & me does not offer refunds on your purchase for change of mind. If you do have a change of mind we will offer a credit note if notified of this within 4 days of purchasing. Please note that the roomi & me piece must be in a perfect condition and have been purchased full price (no shipping costs for returns for change of mind will be covered). No change of mind credit will be applied for 'Design your own' or customised pieces. 

What happens if my item is damaged?

If your handmade piece has arrived damaged, please send an email to us within 24 hours of receiving your delivery. Once this has been inspected, roomi & me will take the appropriate action to either offer a full refund, repair or have a new piece handmade for you. Shipping costs will be covered by roomi & me for any damaged pieces.