When will my item be delivered?

All items will be delivered within 2-4 weeks from purchase date, depending on if your piece is in-stock (within 2 weeks) or being customised (2-4 weeks). 'Design your own' mobiles or wall hangings will be delivered within 3-5 weeks from purchase date.

What happens if I entered the incorrect shipping address?

roomi & me will not take responsibility for any incorrect delivery details being provided at your time of order or within the timeframe prior to dispatch. Please double check all delivery details prior to placing your order. 

Do I need to pay for the International fees & duties?

The value of your order does not include any local customs duties, taxes & other fees which may occur at destination country. roomi & me does not cover any International customs fees, import duties or taxes, or any charges incurred for delivery to any country.

What happens if my item is lost?

roomi & me will not take any responsibility for lost items. Our team will provide a tracking number as soon as an item is dispatched.